Frequently Asked Questions
Everything you need to know about your next tech upgrade.
What is the standard shipping timeframe for orders?
We offer standard shipping which typically takes 3-5 business days within the continental US. International shipping times vary between 7-14 business days depending on your location and customs processing.
Do your electronics come with a manufacturer warranty?
Yes, all Energize Lab products include a comprehensive 12-month limited warranty that covers any manufacturing defects in materials or workmanship under normal use.
What is your return policy for opened items?
We accept returns within 30 days of purchase. While we prefer items in their original packaging, opened electronics can be returned if they are in like-new condition with all original accessories and cables included.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Affirm and Klarna.
How can I track the status of my shipment?
Once your order is processed, you will receive an automated email containing your tracking number and a link to our logistics partner's portal to monitor your delivery in real-time.
Are your products compatible with international voltage standards?
Most of our Energize Lab power adapters are universal (100-240V). However, we recommend checking the specific product description or contacting support to confirm if a regional plug adapter is required.